Once your order has been dispatched, you will receive a confirmation email and/or WhatsApp message containing your tracking details. You can use the tracking link to monitor the status of your shipment in real time.

All sales are final, and orders cannot be cancelled once placed. We recommend reviewing your order details carefully before completing your purchase. If you have any questions, please contact our support team before placing your order.

To initiate a return, please email us at contact@ist1947.com with your order details and a description of the issue, along with clear photos or videos of the product. We accept returns only in the event that your order arrives defective, damaged, or differs from the item you ordered. The same must be communicated within 48 hours of delivery.

Once your return request is reviewed and approved, we will arrange a pickup from your delivery address. Products will be eligible for return only if the watch, original packaging, warranty card, tags, and all accompanying accessories are returned in their original, unused, and intact condition.

After the returned product is received and passes our quality inspection, we will process either a refund or a replacement (subject to product availability) within 7 business days.

1. Email us at aftersales@ist1947.com with your order details and a description of the issue. Please note: your digital warranty, along with a unique QR code, will be sent to your registered email at the time of dispatch. Your warranty is automatically activated and linked to your physical warranty card, so no further registration is required. When submitting a warranty claim via email, please include copies of either your physical or digital warranty, photos of the front and back of your watch, and a description as well as images of the issue you are facing.

2. Once your claim is reviewed and approved, we will arrange a pickup from your registered delivery address at our cost. This is only applicable for customers within India. International customers will have to arrange delivery and pickup within India in order to claim their warranty.

3. The watch will undergo inspection by our service team.

4. If the issue is covered under warranty, the watch will be repaired or replaced at no additional cost. If the issue is found to be outside the scope of warranty coverage, our team will contact you within 5–7 business days with the available repair options and a cost estimate before proceeding.

Yes. The water resistance for each watch is clearly mentioned on the respective product page and caseback. Please refer to the product specifications for the exact water resistance level and recommended usage.

Yes. We offer international shipping to select countries at an additional charge. Standard delivery typically takes 10–15 business days, depending on the destination. Import duties, customs charges, taxes, and any additional fees imposed by the destination country are the responsibility of the customer.

Many IST 1947 collections are produced in limited quantities. Availability is subject to stock, and certain models will not be restocked once sold out. Any limited-edition release will be clearly mentioned on the product page.

For any questions or assistance, you can reach us through:

Customer Support: contact@ist1947.com

After Sales & Warranty: aftersales@ist1947.com

Our support team will be happy to assist you during our business hours.

Monday-Saturday: 10:00 AM - 7:00 PM